Returns & Exchanges
At Kaldi's Coffee, we strive to ensure every roast meets our high standards of quality. While we cannot accept returns on perishable coffee beans, we are committed to making it right if you are unsatisfied with your order or receive damaged merchandise.
Contact Support
Reach out to our customer service team within 30 days of your purchase with your order number and details regarding the issue.
Document Issues
For damaged brewing equipment or incorrect shipments, please provide a clear photo of the item and the packaging it arrived in.
Ship Non-Perishables
If returning unused brewing gear or apparel, use the provided prepaid shipping label to send the items back in their original packaging.
Receive Refund or Replacement
Once your request is processed, we will issue a full refund to your original payment method or ship out a replacement bag of coffee immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing